TERMS OF SERVICE & OFFICIAL POLICIES

1. Shipping & Delivery Policy

To manage customer expectations and ensure strict compliance with domestic logistics regulations for our wholesale operations, the following shipping parameters apply:

• Ground Shipping Only: Due to the flammable nature of fragrance ingredients, our products cannot be transported via air freight. All shipments are dispatched via ground transportation. Please expect deliveries to take 5-7 business days.

• No International Shipping: We currently do not ship outside of India due to strict cross-border hazardous material transport restrictions.

• No Address Changes: To prevent transit loss and ensure security, delivery addresses cannot be modified once an order has been dispatched.

2. Return & Refund Policy

General Policy: All Sales Are Final

Due to the intimate nature of fragrances and our strict hygiene and quality assurance standards, we do not offer returns, exchanges, or refunds on any purchases. Once a product has been dispatched, it is considered a final sale. We cannot accept returned items to ensure the safety and integrity of our inventory for all our clients. Please review your order carefully before confirming.

Damaged or Defective Items

We uphold rigorous quality control checks prior to dispatch. In the rare event that a product is physically damaged in transit or demonstrably defective, please adhere to the following mandatory procedure:

• Immediate Notification: Issues must be reported to our support team within 24 hours of delivery.

• Mandatory Evidence: A clear, unedited continuous unboxing video showing the sealed package being opened and detailing the specific damage is strictly required. Claims without valid unboxing footage will not be entertained.

• Escalation Process: Claims are not automatically approved. They are escalated to our Quality Assurance Team for forensic review. This process is exclusively for genuine transit damage. If the product is found to be used, sprayed, or tampered with, the claim will be summarily rejected.

Legal Disclaimer & Statutory Rights: This policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India. Under standard retail practices for "Personal Care" items, goods that are liable to deteriorate, expire rapidly, or cannot be resold for hygiene reasons (such as cosmetics and fragrances) are exempt from open return policies. While standard returns are not permitted, we acknowledge the consumer's right to a replacement solely in cases of proven manufacturing defects or spurious goods as mandated by Indian Law.

3. Product Authenticity & Ingredients Disclaimer

We are committed to providing premium, smart-value products while maintaining full transparency regarding formulations and customer experiences.

• Authenticity Guarantee: In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we legally declare that all products sold on our platform are 100% genuine and sourced directly from authorized channels.

• Scent Variation Disclaimer: Please note that individual body chemistry, ambient humidity, and temperature can alter the olfactory perception of a fragrance. Variations in personal scent perception are natural and do not constitute a product defect.

• Allergy Warning: Customers are strongly advised to perform a patch test prior to full application. Our store bears no liability for adverse skin reactions, allergies, or any medical issues resulting from the use of our products.

4. Terms of Service (TOS) & Abuse Policies

To maintain a secure platform and protect our inventory, we strictly enforce the following abuse prevention measures:

• Right to Refusal: We reserve the right to cancel orders or permanently suspend accounts demonstrating patterns of return abuse, fraudulent claims, or exploitative behavior.

• Package Refusal Penalty: If a customer refuses a Cash on Delivery (COD) order at the doorstep without prior authorization, they will be immediately blacklisted from placing future orders on our platform.

• Price & Formulation Errors: We reserve the right to cancel any orders placed due to typographical pricing errors, sudden manufacturer brand reformulations, or inventory discrepancies.

5. Privacy Policy

Your privacy is paramount. This policy is drafted in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 of India, integrating global standard practices for data minimization and security.

• Data Collection Transparency: We collect only essential information required for order fulfillment (names, phone numbers, delivery addresses). Your data is secured using industry-standard encryption protocols and is never sold to third parties.

• Payment Security: We do not store credit card details, UPI PINs, or banking credentials on our servers. All transactions are routed through highly secure, PCI-DSS compliant third-party payment gateways.